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Our Service to You
To respond to any phone call within 30 seconds during office hours
To respond to any email within 30 minutes during office hours
To ensure that you talk to a real human being rather than an automated system during office hours
To complete all work submitted within the deadlines specified at least 99% of the time
Transparency, accountability, and communication to be at the forefront of our dealings with both clients and typists
To honour our business commitments in a decent humane and socially acceptable way
To provide satisfaction and exceed expectations in any dealings you may have with OutSec
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