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 OutSec offers proactive assistance to larger companies when rolling out a programme of outsourced typing. OutSec has experience in dealing with large numbers of offices and can co-ordinate a strategy that will remove the burden of organisation and implementation by liaising closely with client Head Office and giving constant feedback on the progress. Services can include:
- On-site assistance to employees with technical limitations in software and hardware knowledge
- Assessment and feedback to client Head Office of employee motivation in using the new system
- Process of staff education covering dictation style and technique, Word templates and file transfer
- Improvement of existing template and archiving structures if needed
- Co-ordination of company style between offices covering font, layout, colours, methodology etc creating a company bible
- Feedback to individual originators of work covering accuracy and clarity of dictation
- Detailed invoicing on a monthly basis
- Identification of workflow patterns and usage, weekly, monthly and seasonal
- Breakdown of individual usage of the outsourcing facility on a monthly basis
- Re-drafting and improvement of dictated work for those whose use of English and grammar is poor
- Dedicated member of staff with a direct phone line and email address to handle all client enquiries
- Personal on-site visits from OutSec staff to develop closer working relationships
- Better terms of credit
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