Account and Data Deletion Request
Developer: The OutSec Group Limited
App: OutSec | Crystal Clara
Request Account Deletion
To delete your OutSec | Crystal Clara account and associated personal data, email our Data Protection Officer at dpo@outsec.co.uk, copying your head of department. Use the subject line: Account Deletion Request.
Please include: your full name, company name, registered email address, account username (if known), and a clear statement requesting deletion.
What will be deleted: your account profile, login records, and associated personal data where deletion is permitted.
What may be retained: data required for legal, regulatory, tax, accounting, fraud-prevention, or dispute-resolution purposes, along with necessary business records and temporary backup copies. All retained data is held in accordance with the laws of England and Wales.
Request Data Deletion
Uploaded documents and audio files are retained for 40 days. Template documents are retained until deletion is requested or the account is closed. Clients may request deletion or a shorter retention period at any time by contacting their head of department.
To request deletion of specific data, email dpo@outsec.co.uk, copying your head of department. Use the subject line: Data Deletion Request
Please include: your full name, company name, registered email, account username (if known), a description of the data to be deleted, and any relevant dates, filenames, or references.
Important
- Not all data can be deleted immediately — some may be retained for legal or operational reasons.
- We may need to verify your identity before processing your request.
- For organisational accounts, we may need to liaise with your organisation first.
Questions? Contact: dpo@outsec.co.uk
The OutSec Group Limited: outsec.co.uk | outsecmedical.co.uk | outseclegal.co.uk | outsecmedia.co.uk | crystalclara.co.uk