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Why Choose OutSec Transcription Services?

So you have decided to use an outsourced typing provider?  And you are wondering if OutSec could be the right choice?  Read on to find out what matters to us and the formula that has led to our success over the last 20 years:

Personal Attention in an Impersonal World 

Close client relationships are of mutual benefit.  Because we realise this, immediately you start using OutSec you will be allocated a dedicated Account Manager.  He/she will discuss your needs and tailor the OutSec typing service to match precisely.  Phone, SKYPE, email details are provided so that if you do have any kind of query you can speak directly, immediately.  No waiting on the line, option pressing or a music choice!  We understand the importance of fast communication in today’s world.

A dedicated lead and back-up typist will be allocated to meet your specific needs.  This enables you to develop a remote working relationship not dissimilar to an in-house typist sitting down the corridor!  In fact in certain instances your typist may email you direct if queries arise.  It depends on the service model designed specifically for you but, following surveys sent to clients, it is clear that they value this aspect of our business every bit as much as we do.

The OutSec App/Standard Digital Dictation Equipment

The OutSec App, once downloaded, turns any Smartphone into a digital recorder.  It has been designed specifically to meet our client needs.  As a result clients can simply dictate files ‘on the go’, ‘in the office or from home or even on holiday’!  By using our free App on your smartphone or dictation software on your handheld recording device so your office can be anywhere of your choice!

New to dictation – no problem!  No-one talks as they write!  Our team of highly skilled British typists edit and perfect the dictation to meet English standards.  You will be guided by best practice and any issues identified will be discussed with you directly.  Sometimes it is simply that your voice is muffled, your settings  are incorrect or even your dictation is bad!  Don’t worry though we will soon have you back on the right track!  This is part and parcel of the OutSec service but is critical in developing the close working relationships with our clients for which we are known.

We have invested and designed our App specifically for our client needs and it is now used by the majority of users.  Try it today and see how easy it really is!

Recommended Viewing: How Does OutSec Work 

A Simple System delivering Real Benefits

We have tried to make it as easy as possible to use our transcription services. The free OutSec App that turns a SmartPhone into a digital recorder has been particularly popular with clients.  It takes minutes to open an account and start sending work. Outsourced typing is seen by industry as one of the most cost-saving products available for today’s business world.  Why not boost profits by saving costs?  Start with one typist and scale quickly to meet demand. What you won’t have to worry about is the typing support services side of things – premises, recruitment, HR, payroll, security, support, etc. We handle all of that.

In addition our typists are fully trained to work within leading workflow and case management systems, with appropriate license provision.  It’s a fail-proof system that works for 1000s of businesses up and down the UK with growth expected to rise exponentially over the coming years.

Pay-As-You-Go Typing – no strings attached

Why pay more?  Our pay-as-you-go, flexible outsourcing model can save 30%+ costs when compared with in-house staffing costs, enabling in-house resources to be better utilised in driving the business forward.  Outsource as much or as little as you like, be it all your typing on an ongoing basis, or overflow support when busy or short-staffed.  What is the overwhelming benefit?  Reliable, highly trained and experienced typists, available whenever needed 24/7.

OutSec charge on the length of the sound file.  This means that you can know the cost of the work before you submit the sound file!  Why not try our Quote facility.  Not only do you know the cost in advance you also know when the work will be returned.  It will never be a question of missing deadlines due to staff shortages as our teams cover that eventuality, each and every time.  There are no set-up fees, no hidden costs and no minimum monthly spends.  Invoices are issued monthly with 30 day settlement.  Simple, quick and effective OutSec provides a cost effective high quality transcription service to meet today’s business needs.

Data Protection 

How do you ensure that a company’s ‘word’ that they comply with regulatory requirements is correct?  Who says so?  Are you happy just to accept their word?  OutSec are one of a few transcription companies who can absolutely guarantee that they comply with all current legislation.  How?  Because they are hold ISO27001 Certification and Cyber Security Accreditation, are audited annually and meet the stringent standards requirements year-on-year.  The implications of outsourcing and non-compliance with GDPR is a huge risk and  can lead to serious consequences.  Can you afford to leave this to chance?  We suggest that anyone reading this website who is considering outsourcing their typing reads the following two articles:

The Importance of ISO27001 Certification.

The Importance of Cyber Security Accreditation.

OutSec are proud of their ISO27001 Certification and Cyber Security Accreditation and can assure all clients that by using our service they are in safe hands.  If you do, however, have further questions please do not hesitate to email Murray Hart, OutSec’s IT Director, at murray.hart@outsec.co.uk.

A Change in Operations

Today’s tech-centric world has profoundly changed the way we work.  The result: the option to be more competitive and to run your business more efficiently and cost-effectively.  However, in order to do this, it is vital you provide your teams with the correct digital support.  OutSec understands this and tailors their service to enable you to maximise this opportunity.  Can you afford to be left behind?

As Richard Branson said: “Every success story is a tale of constant adaption, revision and change. A company that stands still will soon be forgotten.”

Take a Leap of Faith!

The cost-effectiveness of outsourcing speaks for itself.  What is often lacking is the motivation for change.  Let us give you two excellent reasons for trialling our service:

1.  By passing your transcription needs to us you could save as much as 30% on internal typing hour on hour.  As an example a secretary costing £30,000 a year does, in fact, cost far more when all overheads are taken into consideration.  In Central London this cost can easily rise to £58,000 – surprised?  Don’t be.  But, instead, check out our Cost Calculator.  Designed by Stanbridge Accountants it will provide you with a true evaluation of your staffing costs in their entirety.  You may well be surprised at the results.  Don’t just take our word for it, check our evidence!

At £18.00 an hour for the use of the OutSec Service it is rare to find internal costs anywhere near this.  Often double or triple the cost is the norm.  This is fact.

2.  Dictation is four times faster than typing your own documents, meaning that two hours of typing could be dictated in only 30 minutes. Use the savings to better effect within your business.

Change your current modus operandi.  Employ technology to improve profits and increase flexibility.  Meet all typing deadlines irrespective of staff being away on holiday, ill or compassionate leave.  Work from wherever, whenever.

The Way Forward

Guaranteed Confidentiality

OutSec understands the need for strict confidentiality for every item, project, or document that we process.  All typists have signed legally-binding Confidentiality Agreements as part of their contracts.  We, as a company, are happy to provide a standard confidentiality agreement of our own, or sign any project specific confidentiality agreements you may wish to provide.

A Professional Company is a Smart Choice

Quite simply put, we have been in the business for nearly twenty years!  We are both professional and smart!  Moreover,  we have relationships with cutting edge partners who update on market trends.  We have our ears to the ground! As a result, OutSec is in an excellent position to advise its clients on what will work for them now and in the future.  The OutSec Consultancy Service advises clients on how best to incorporate outsourced transcription into their business plan.  Give us a ring today on 01366 348088 and let us increase your efficiencies whilst also reducing costs!  Why wouldn’t you?


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Personal Account Manager

Personal Account Manager

A personal Account Manager will tailor our service to your needs.  You will have direct access to your Manager from the start.  This is crucial to successful outsourced transcription.

Worldwide

Worldwide

OutSec provides global transcription services.  With an office in the US we can accommodate time zone differences.  As a result OutSec is ready to start on your project with immediate effect!


FileManager

FileManager

Our award winning FileManager system enables clients to send audio files for transcription.  OutSec’s free App will turn a smartphone into a digital recorder.  Upload is instant via smartphone, PC or laptop, creating a streamlined process from start to finish.

Outsec iSO App Outsec Google Store AppHow to Use OutSec App

Cloud Based

Cloud Based

Cloud-native applications deliver cutting-edge applications in less time, with less up-front investment, and with less technology infrastructure than ever before.


Pay-as-you-go Service

Pay-as-you-go Service

There are no contracts, monthly fees or minimum charges so our service is completely flexible to your needs. Click here for an immediate quote.

Security

Security

All our transfers are encrypted using the latest SSL cyphers which ensures military grade encryption.  We are fully GDPR compliant.






Meet Our Team


Vanessa French

Vanessa French

Founder & Managing Director

Ray Stanbridge

Ray Stanbridge

Chairman

Tracey Pulfer

Tracey Pulfer

Senior Manager
Property & Surveying
Media & Interviews
Conferences & Seminars

Stephanie Carmichael-Drage

Stephanie Carmichael-Drage

Senior Manager
Medical Division

Patty Street

Patty Street

Senior Manager
Inventory Division

Mark Hope

Mark Hope

Senior Manager
Legal
Financial
Commercial

Murray Hart

Murray Hart

Senior IT Director

Patrick O'Brien

Patrick O'Brien

Manager IT Support

Lizzie Montague

Lizzie Montague

Deputy Manager
Property & Surveying
Media & Interviews
Conferences & Seminars

Caroline Moore

Caroline Moore

Senior Administration Manager

Charlene Blankenship

Charlene Blankenship

Deputy Manager Inventory Division

Darren Hackett

Darren Hackett

Deputy Manager
Legal
Financial
Commercial

Clients Include:

Here are just a few of our valued clients:

Translate Media University of Salford Strutt & Parker Allied Surveyors & Valuers Carter Jonas Yorkshire Surveyors Bidwells Innes Associates Gregorys Tesson Consulting Beechlands Accountancy Services Consil Surveying Birley Steels Lightfoot Arnolds Keys Croyland Building Surveyors Ward Howard Chartered Surveyors BP2 Property