So you have decided to use an outsourced typing provider? And you are wondering if OutSec could be the right choice? Read on to find out what matters to us and the formula that has led to our success over the last 20 years:
Personal Attention in an Impersonal World
Close client relationships are of mutual benefit. Because we realise this, immediately you start using OutSec you will be allocated a dedicated Account Manager. He/she will discuss your needs and tailor the OutSec typing service to match precisely. Phone, SKYPE, email details are provided so that if you do have any kind of query you can speak directly, immediately. No waiting on the line, option pressing or a music choice! We understand the importance of fast communication in today’s world.
A dedicated lead and back-up typist will be allocated to meet your specific needs. This enables you to develop a remote working relationship not dissimilar to an in-house typist sitting down the corridor! In fact in certain instances your typist may email you direct if queries arise. It depends on the service model designed specifically for you but, following surveys sent to clients, it is clear that they value this aspect of our business every bit as much as we do.
The OutSec App/Standard Digital Dictation Equipment
The OutSec App, once downloaded, turns any Smartphone into a digital recorder. It has been designed specifically to meet our client needs. As a result clients can simply dictate files ‘on the go’, ‘in the office or from home or even on holiday’! By using our free App on your smartphone or dictation software on your handheld recording device so your office can be anywhere of your choice!
New to dictation – no problem! No-one talks as they write! Our team of highly skilled British typists edit and perfect the dictation to meet English standards. You will be guided by best practice and any issues identified will be discussed with you directly. Sometimes it is simply that your voice is muffled, your settings are incorrect or even your dictation is bad! Don’t worry though we will soon have you back on the right track! This is part and parcel of the OutSec service but is critical in developing the close working relationships with our clients for which we are known.
We have invested and designed our App specifically for our client needs and it is now used by the majority of users. Try it today and see how easy it really is!
We have tried to make it as easy as possible to use our transcription services. The free OutSec App that turns a SmartPhone into a digital recorder has been particularly popular with clients. It takes minutes to open an account and start sending work. Outsourced typing is seen by industry as one of the most cost-saving products available for today’s business world. Why not boost profits by saving costs? Start with one typist and scale quickly to meet demand. What you won’t have to worry about is the typing support services side of things – premises, recruitment, HR, payroll, security, support, etc. We handle all of that.
In addition our typists are fully trained to work within leading workflow and case management systems, with appropriate license provision. It’s a fail-proof system that works for 1000s of businesses up and down the UK with growth expected to rise exponentially over the coming years.
Pay-As-You-Go Typing – no strings attached
Why pay more? Our pay-as-you-go, flexible outsourcing model can save 30%+ costs when compared with in-house staffing costs, enabling in-house resources to be better utilised in driving the business forward. Outsource as much or as little as you like, be it all your typing on an ongoing basis, or overflow support when busy or short-staffed. What is the overwhelming benefit? Reliable, highly trained and experienced typists, available whenever needed 24/7.
OutSec charge on the length of the sound file. This means that you can know the cost of the work before you submit the sound file! Why not try our Quote facility. Not only do you know the cost in advance you also know when the work will be returned. It will never be a question of missing deadlines due to staff shortages as our teams cover that eventuality, each and every time. There are no set-up fees, no hidden costs and no minimum monthly spends. Invoices are issued monthly with 30 day settlement. Simple, quick and effective OutSec provides a cost effective high quality transcription service to meet today’s business needs.
How do you ensure that a company’s ‘word’ that they comply with regulatory requirements is correct? Who says so? Are you happy just to accept their word? OutSec are one of a few transcription companies who can absolutely guarantee that they comply with all current legislation. How? Because they are hold ISO27001 Certification and Cyber Security Accreditation, are audited annually and meet the stringent standards requirements year-on-year. The implications of outsourcing and non-compliance with GDPR is a huge risk and can lead to serious consequences. Can you afford to leave this to chance? We suggest that anyone reading this website who is considering outsourcing their typing reads the following two articles:
OutSec are proud of their ISO27001 Certification and Cyber Security Accreditation and can assure all clients that by using our service they are in safe hands. If you do, however, have further questions please do not hesitate to email Murray Hart, OutSec’s IT Director, at firstname.lastname@example.org.
A Change in Operations
Today’s tech-centric world has profoundly changed the way we work. The result: the option to be more competitive and to run your business more efficiently and cost-effectively. However, in order to do this, it is vital you provide your teams with the correct digital support. OutSec understands this and tailors their service to enable you to maximise this opportunity. Can you afford to be left behind?
As Richard Branson said: “Every success story is a tale of constant adaption, revision and change. A company that stands still will soon be forgotten.”
Take a Leap of Faith!
The cost-effectiveness of outsourcing speaks for itself. What is often lacking is the motivation for change. Let us give you two excellent reasons for trialling our service:
1. By passing your transcription needs to us you could save as much as 30% on internal typing hour on hour. As an example a secretary costing £30,000 a year does, in fact, cost far more when all overheads are taken into consideration. In Central London this cost can easily rise to £58,000 – surprised? Don’t be. But, instead, check out our Cost Calculator. Designed by Stanbridge Accountants it will provide you with a true evaluation of your staffing costs in their entirety. You may well be surprised at the results. Don’t just take our word for it, check our evidence!
At £18.00 an hour for the use of the OutSec Service it is rare to find internal costs anywhere near this. Often double or triple the cost is the norm. This is fact.
2. Dictation is four times faster than typing your own documents, meaning that two hours of typing could be dictated in only 30 minutes. Use the savings to better effect within your business.
Change your current modus operandi. Employ technology to improve profits and increase flexibility. Meet all typing deadlines irrespective of staff being away on holiday, ill or compassionate leave. Work from wherever, whenever.
The Way Forward
OutSec understands the need for strict confidentiality for every item, project, or document that we process. All typists have signed legally-binding Confidentiality Agreements as part of their contracts. We, as a company, are happy to provide a standard confidentiality agreement of our own, or sign any project specific confidentiality agreements you may wish to provide.
A Professional Company is a Smart Choice
Quite simply put, we have been in the business for nearly twenty years! We are both professional and smart! Moreover, we have relationships with cutting edge partners who update on market trends. We have our ears to the ground! As a result, OutSec is in an excellent position to advise its clients on what will work for them now and in the future. The OutSec Consultancy Service advises clients on how best to incorporate outsourced transcription into their business plan. Give us a ring today on 01366 348088 and let us increase your efficiencies whilst also reducing costs! Why wouldn’t you?
Personal Account Manager
A personal Account Manager will tailor our service to your needs. You will have direct access to your Manager from the start. This is crucial to successful outsourced transcription.
OutSec provides global transcription services. With an office in the US we can accommodate time zone differences. As a result OutSec is ready to start on your project with immediate effect!
Our award winning FileManager system enables clients to send audio files for transcription. OutSec’s free App will turn a smartphone into a digital recorder. Upload is instant via smartphone, PC or laptop, creating a streamlined process from start to finish.
Queens Secretarial College provided the platform from which Vanessa elevated to Bond dealing in the City. Following an interesting career that included selling editorial space, marketing and setting up the London College of Finance it was, whilst growing her young family and living in Norfolk, that she noticed the ‘internet’ opportunity that was the basis for OutSec Ltd, established in 2002.
Vanessa believes in particular the maxim that the more you incorporate your staff within the company, the more positive the experience will be for all concerned. She is not interested in hierarchy and values her staff for both their ideas and fluidity of expression; she believes fundamentally that these aspects have created the successful company that exists today.
Dr Ray Stanbridge is Managing Director of Stanbridge Associates, a specialist firm of accountants dealing with accounting and tax requirements of UK medical consultants. He has considerable experience of medical tax matters, undertaking feasibility work for consultant-led clinics and hospitals and in medical practice valuation.
Ray also provides training in accounting and business matters to a number of the medical professional bodies in the UK.
A Fellow of both the Chartered Association of Certified Accountants and of the Chartered Institute of Management Accountants in the UK, Ray trained with KPMG in London and then spent time as Head of Business Planning for an agri-business group in the UK.
In addition to his Leeds degree, Ray holds an MSc from the University of Nottingham and a PhD in Economics from the Victoria University of Wellington, New Zealand.
Tracey joined OutSec in November 2014, following 25 years’ secretarial and management experience in the legal/financial planning and estate agency sectors. Her enterprise skills and acute attention to detail, alongside a good sense of humour, have enabled her to grow the departments substantially over three years and, having doubled income, she handed over the reins of two departments to Mark Hope in the middle of 2017.
Tracey is extremely passionate about OutSec, her client base and her highly skilled team of typists and ensures Head Office runs smoothly. She is now an integral part of the management team making key decisions that will enable the company to increase its market share over the coming years. During 2018 Tracey will also be working within the marketing sector of the company, attending conferences and making personal visits to clients.
Away from the office, Tracey is a very keen dart player, playing for local leagues, Super League and Norfolk County as well as attending local competitions and charity events. Very family orientated, Tracey is a very proud mother to her daughter who has recently graduated from University with a Bachelor's Degree in neuroscience. When the weather allows, Tracey does enjoy attending festivals and getting her wellies stuck in the mud, glamping – which can lead to some interesting tales! One of Tracey's bucket list of things to do is to visit the ancient Inca ruins of Machu Picchu.
Stephanie joined OutSec in July 2016 following a successful management career in the NHS and private sector, and brings with her a wealth of knowledge and considerable experience of working with Senior Executives and Health Care Professionals.
With a clear and concise understanding of Business Plans, budgets, forecasting, and confidential reporting in the pressurised modern day environment of healthcare and meeting the stringent requirements of NHS targets and private healthcare marketing.
Stephanie is an excellent organiser, with a clean-cut methodical approach, she is also somewhat renowned for her ‘cunning plans’! Unflappable when under pressure, Stephanie is able to work with all her colleagues, and clients at all levels, adept at putting information across in an ‘anyone can understand’ manner, coupled with exceptionally good presentation skills, Stephanie can adapt to any changing environments with confidence and a smile.
Away from the work place, Stephanie has travelled the world extensively and is keen to tick off as many out of the way countries as she can, dragging her family kicking and screaming behind her. Verging on being a domestic goddess means that any occasion with Stephanie and her husband, whether it be a dinner party or a picnic, you can always rely on the fact that there will be good food, good company and a good amount of laughter.
Patty has been with OutSec for over 15 years starting as a typist and moving into managing Inventory clients and typists, building templates and processing files. Patty says "I absolutely love my job and the relationships built over the years with both OutSec staff/family (in both the UK and USA) and with our wonderful Inventory Clients, who many of which have become friends over the years."
Patty lives in Fort Worth, Texas and has been happily married for going on 34 years with 3 grown daughters (2 of which also work with OutSec), 4 grandchildren, and 2 wonderful sons-in-law. In her spare time she loves to read but is most happy just spending time with the family. Patty grins "there is simply nothing better than a Sunday with all the kids and grandkids at the house, laughing, playing and just enjoying time with each other."
With over 25 years’ legal experience Mark has sampled life both in the public and private sectors. He has worked in law firms of various shapes and sizes over his career.
Mark studied Law with International Business at university and then went on to complete an ILEX Level 3 Diploma in Law. Mark’s strong business background together with his love of technology and law has allowed him to bring fundamental changes to the firms he has worked for, over the years. Currently Mark is focusing his attentions on expanding the Legal and Commercial Divisions of OutSec.
In his free time, Mark loves to spend time with his partner; both of whom love networking, socialising, dining out and enjoying good food. Mark also likes to explore his creative side; you will often find him in his studio or on his iPad, drawing, painting or creating music. Additionally he is passionate about photography, which complements his love of nature and passion for the great outdoors.
Murray takes care of OutSec's technical strategy ensuring systems are secure and compliant with GDPR and industry best practice. With over 10 years of IT experience in the Oil, Financial and Cloud sector, it made for a perfect partnership with OutSec.
Having studied Computer Science at the Robert Gordon University , Murray was awarded a First Class Degree with Honours. He is also a Microsoft Certified Developer. In addition Murray is also certified as an Amazon Web Services (AWS) Architect.
Outside of work, Murray loves spending time with his daughter. You will often find him in the gym, cooking or out on the many walks to be had in the highlands of Scotland!
Patrick has over 25 years' IT experience across a wide range of industries and systems. His passion is for connecting multiple information sources to produce new applications that people find useful and intuitive. Having worked for a variety of organisations and running his own software business Patrick has highly developed skills for delivering high quality software efficiently, quickly and within budget.
Lizzie joined OutSec in September 2015 following 17 years’ secretarial experience in the management consulting and executive search sectors, including a three-year assignment in Australia which she loved.
Returning to the UK she was recommended to join OutSec as a platform to continue using her secretarial skills whilst also bringing up her family.
In 2017, noticing Lizzie’s keen eye for detail and management skills, Tracey Pulfer promoted her to Deputy Manager for the Estate Agency, Surveying and Interview departments.
Away from the office, when not running after her children or walking her cocker spaniel (a troublesome little fellow!), Lizzie is a very keen runner and likes to keep fit.
Caroline returned to OutSec in April 2020 having previously worked for us between September 2010 and October 2014, during which time she managed the Property and Commercial sectors. Caroline is a highly experienced and enthusiastic professional who takes pride in delivering excellent customer service and has a broad spectrum of skills having worked in both management and support roles across a number of specialist industry sectors in the UK and Germany including Pharmaceutical, Legal, Executive Recruitment and Construction Training.
In her spare time, she enjoys going to concerts and the theatre, however her true passion lies in sport where she can be frequently found out running or on her bike in preparation for triathlon or cycling events.
cross stitch, crochet and knitting.
I have been with OutSec Services Limited for 6 years. I am the Deputy of the Inventory Department, and so if Patty is away from the office, I take care of the department and clients when she is away as well as helping when needed to set up new clients and any other administrative tasks needed.
When I am not hard at work, I love spending time with my family. I have a wonderful husband and 2 beautiful daughters.
Darren has worked within the legal profession for 25 years. He has worked as office manager, fee earner and Head of Estates, giving him a wealth of experience connecting both legal and commercial services. Darren’s expertise has been in change management, workspace innovation, engagement and mergers and acquisitions.
Darren has a post-graduate award in Facilities Management being a Certified member of the Institute of Workplace and FM, having previously studied History & Irish Studies and Architectural Technology at degree level. When not with his nose in a design book or his Apple device, Darren enjoys running and getting out, camera in hand, in the fresh air of the surrounding Welsh countryside.
Here are just a few of our valued clients:
Connect With Us
Use your Smart Phone to download the OutSec App or use a digital recorder.
Open An Account
Open an OutSec Account. All you need is internet access and an email address. A unique username and password enables you to login to your own secure area.
As a business, we have been using OutSec for our overspill of typing work for around four years. The service we receive is outstanding with all work completed to a very high standard. Having a team of specialist typists to do our work makes it feel like they are a part of the team (even though we don't know who they are!). I would not hesitate to recommend OutSec to clients and anyone seeking work at home.
I have received an absolutely outstanding level of service from OutSec for well over 5 years. Work is always turned around promptly; with a very high level of accuracy. Documents are always laid out in accordance with my specific formatting instructions. They have never let me down; the level of customer service is first-rate. My account managers have always provided a prompt and very personal service. I would highly recommend them.
Our company have been using OutSec for quite a while now and we are absolutely delighted with this service. Without OutSec we would not have hit our company targets this year and in fact we have smashed them. We feel supported and this helps morale at work as we can offload the extra work we cannot cope with ourselves. The standard of typing is first class and we hope to continue using OutSec as long as they will have us. First class service and I would not hesitate to recommend them.
I am a Hand Surgeon and have been using OutSec for some of my work for about a 18 months now. Absolutely fabulous service. I send about 8 letters a week (Tuesdays and Wednesdays) for transcription and they are always returned before the weekend. Easy to log in/sign up and using my iPhone for dictation is easy. Setup was very quick - between deciding to use this service and successfully submitting my first dictation was about an hour. Rates are very reasonable and transcription errors very rare.
Excellent service! Any special typing request and favours are being dealt with efficiently. Ladies are pleasant and lovely to speak to. They understand what we need exactly. Highly recommended.
After being disappointed with various remote typing services, I finally found OutSec and I have used them for my reports for many years. They are always excellent and can turn around my "lengthy" reports overnight - fantastic! I highly recommend them.
I've been using OutSec for several years. Very accurate typing, really quick turnaround, and rates are very reasonable. No plans to change from this great service!
OutSec is a fast, efficient, accurate service. As a publishing company, we send a lot of files about many topics, and the transcripts are always returned promptly and to a high standard. OutSec customer service is also very personal and friendly, so if you ever have any questions, your own account manager is quick to help.
I have been using OutSec since several years for all the correspondence related to my private clinic. The team at OutSec has consistently provided an excellent service for me with outstanding accuracy and very rapid turnaround. Highly recommended!
An excellent service which is easy to use, fast, efficient and accurate.
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