Voicemail is a common way for customers and clients to contact your business, especially when you are not available to answer the phone. However, listening to voicemail messages can be time-consuming, tedious, and sometimes frustrating. You may have to deal with poor audio quality, background noise, accents, or fast speech. Also, you may have to replay the message several times to catch the important details, such as names, phone numbers, or dates. You may not be able to access your voicemail messages from any device or location. That’s why transcribing your voicemail messages can be a smart move for your business. Voicemail Transcription is the process of converting audio into text, which can then be sent to you via email or text message. You can also store the transcriptions in a cloud-based service for easy access and search. Transcription can be done by humans or machines, depending on your needs and preferences.
What is Visual Voicemail?
Voicemail is a feature that allows you to record and receive voice messages when you are unable to answer a phone call. Visual voicemail is an advanced version of voicemail that lets you see a list of your messages on your phone screen and choose which ones to play, delete, or save. It also provides a text transcription of the messages, so you can read them instead of listening to them. Visual voicemail is a convenient and efficient way to manage your voice messages.
Benefits of Transcibing Voicemail
Here are some of the benefits of transcribing your voicemail messages:
Save Time and Increase Productivity
Reading is faster than listening. According to a visual science study conducted by the IReST group, reading is 150% faster than speaking. Therefore, receiving voicemails as emails or texts can save you considerable time in small and large businesses. You can quickly scan the transcription to get the main idea and the key information, without having to listen to the whole message. You can also skip irrelevant or spam messages and prioritise the urgent ones.
Transcribing your voicemail messages can also increase your productivity by allowing you to multitask. You can read your messages while doing other tasks, such as attending a meeting, working on a project, or travelling and you don’t have to interrupt your workflow or waste time on hold. It allows you to respond faster and more efficiently to your customers and clients, which can improve your customer satisfaction and retention.
Improve Record Keeping and Organisation
Transcribing your voicemail messages can help you keep track of your communication history and improve your record keeping. You can easily search and filter your messages by keywords, dates, names, or topics. You can also archive or delete your messages as needed. Therefore, you don’t have to worry about losing important information or forgetting to follow up on a request.
Transcribing your voicemail messages can also help you organise your tasks and projects better. You can use the transcription as a reminder or a reference for your next action. Therefore, you can also copy and paste the transcription into other documents or applications, such as calendars, notes, invoices, or reports. You can also share the transcription with your colleagues or partners if needed.
Enhance Privacy and Security
Transcribing your voicemail messages can enhance your privacy and security by reducing the risk of eavesdropping or unauthorised access. Therefore, you don’t have to listen to your messages out loud in public places or in front of other people. You can also use encryption or password protection to secure your email or text messages. Also you don’t have to rely on a third-party service or device to store your voicemail messages.
Transcribing your voicemail messages can also help you comply with legal or regulatory requirements, such as GDPR, HIPAA, or PCI DSS. You can use transcription services that follow the best practices and standards for data protection and privacy. You can also use transcription services that offer confidentiality agreements and non-disclosure agreements.
Conclusion
Transcribing your voicemail messages can benefit your business in many ways. It can save you time and increase your productivity, it can improve your record-keeping and organisation, it can enhance your privacy and security and it can also help you communicate better with your customers and clients.
About OutSec
OutSec is the UK’s leading online transcription company whose business has grown substantially since 2002. We are one of the most successful transcription companies in the United Kingdom.
OutSec provides secure outsourced transcription services to the medical, legal, property and surveying, universities, media and interviews, advisory boards, conferences & seminars, inventories, financial, corporate, HR, recruitment and Executive Search sectors.
Why is Dictation More Efficient than Typing?
Well, the simple fact is that we can all speak considerably faster than we can physically type:
“The average person types between 38 and 40 words per minute”.
A “good rate of speech ranges between 140 -160 words per minute.”
In other words, dictation is up to four times faster than we can type. Therefore, simply dictating a document is more cost-efficient, giving you more time to dedicate your efforts elsewhere in your business.
Therefore why not add OutSec as a business continuity option for your business? Accounts are free, you pay on a per-minute basis (rounded to the nearest minute) on a pay-as-you-go basis, with no contracts or minimum spend. What do you have to lose? Why not open an account today!
