Client: Case 2 Rights (Disability rights charity)
Service: Certified legal transcription (verbatim, time-stamped) – evidence preparation for Equality Act matters (two separate disputes)
The brief
Case 2 Rights required certified legal transcription support for two separate matters:
- a legal issue involving a transport provider
- an Alternative Dispute Resolution (ADR) course matter
In both situations, the client experienced discrimination and needed accurate transcripts to substantiate claims under the Equality Act 2010.
The challenge
This wasn’t a “nice to have” transcription task. The client explained that they carried the burden of proof under section 136 of the Equality Act 2010, making accuracy and credibility essential.
Key challenges included:
- Evidential risk: transcripts needed to withstand scrutiny if challenged in legal proceedings
- Reliability: certification and reputational credibility were non-negotiable
- Confidence: the client needed to delegate the work without increasing stress
While the client noted there were no technical barriers, the legal context meant the transcript had to be correct, consistent, and professionally presented.
Why OutSec
When selecting a provider, Case 2 Rights prioritised:
- Certification suitable for legal use
- Professional credibility and reassurance the work would stand up in court
- Verbatim accuracy and time-stamping for easy referencing in submissions
The client also valued a process that was clear and efficient, enabling them to make a prompt, informed decision.
The solution
OutSec delivered certified transcripts with:
- Verbatim transcription (capturing the spoken record accurately)
- Time-stamping (for fast navigation and precise citation)
- Certification (to support legal reliance)
- Clear, consistent formatting suited to legal review and submission
The client described the onboarding and quotation process as “extremely straightforward”, highlighting transparency and clarity from the outset.
Delivery and communication
Despite the work taking place during the holiday period, the client reported:
- Excellent communication, with updates at every stage
- Faster-than-expected delivery, exceeding expectations
- Consistent professionalism and a strong sense of support throughout
Outcomes and impact
The transcripts will be used as part of legal submissions in both matters, supporting Equality Act claims.
The client reported the certified transcripts:
- provided a strong evidentiary basis
- increased confidence in navigating legal scrutiny
- reduced stress by enabling secure delegation
They also noted that while AI transcription was an option, it could not replicate the value of human oversight, professionalism, and certification, which were central to risk reduction.
Client feedback
“Transcript quality and accuracy: Outstanding.”
“The formatting and time-stamping were exemplary.”
“The certified transcript gave me full confidence in relying on the material for legal purposes.”
“Efficiency, responsiveness, attention to detail, and a high standard of professionalism.”
The takeaway
For clients operating in sensitive or contested contexts, a transcript is only as useful as its accuracy, presentation, and credibility. When the stakes are legal, certified transcription provides more than words on a page – it provides defensible evidence, confidence, and peace of mind.
Need certified transcripts for legal or professional use?
OutSec provides accurate, time-stamped, certified transcription to support hearings, disputes, investigations, HR processes, and Equality Act matters. Get in touch for a clear quotation and straightforward onboarding.